Apex are working with a people-first IT services partner to recruit a friendly, curious and technically capable Service Desk Technician to support a tight-knit team delivering first- and second-line support.

Our client believes technology should make life easier — and their Service Desk Technicians are the people who make that happen. They're looking for someone who's friendly, curious, and technically capable; someone who enjoys solving problems, talking to people, and keeping systems running smoothly. If you take pride in doing things properly and delivering support with a smile (even on the busy days), you'll fit right in. What You'll Do • Provide first-line and second-line technical support across Windows, macOS, networking, and common business applications. • Troubleshoot hardware, software, and connectivity issues — getting users back up and running quickly and confidently. • Log, manage, and resolve tickets through service desk tools (e.g. ServiceNow, Jira, Remedy) with clear and accurate notes. • Set up and maintain user accounts, devices, and permissions, including Active Directory tasks and endpoint configuration. • Support the rollout of updates, deployments, and routine maintenance tasks alongside the wider technical team. • Escalate complex issues appropriately, ensuring smooth handover and great communication throughout. • Contribute to the internal knowledge base by documenting fixes, processes, and best practice. • Deliver excellent customer service — clear communication, patience, and a helpful attitude every time. What You'll Bring • Previous experience in an IT support or service desk role. • Strong troubleshooting ability across Windows and macOS environments. • A solid understanding of networking basics (LAN, VPN, DNS, TCP/IP). • Familiarity with Active Directory and common enterprise tools such as SCCM, ServiceNow, Jira, or Remedy. • Good problem-solving skills and a calm, logical approach under pressure. • A genuine desire to help people — clear communication, empathy, and patience are essential. • Willingness to learn, grow, and adapt as new technologies and processes evolve. Why Work With Our Client? A people-first IT partner built on clarity, honesty, and high standards. A friendly, tight-knit team with over 30 years' collective experience — and a real pride in supporting clients the right way. No jargon, no cutting corners, just dependable service and a supportive environment that helps you grow. You'll have the chance to learn from experienced colleagues, strengthen your technical skills, and be part of a business that genuinely values teamwork, trust, and quality service.